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PRIVACY AND POLICY

Privacy Policy

This Privacy Policy explains how Scorpion Trekking Adventures (“we”, “our”, “us”) collects, uses, and safeguards your personal information when you interact with our website, booking services, and trekking operations. By using our services, you agree to the practices described in this policy.

Last updated: 18 September 2025

1. Information We Collect

  • Personal details: name, date of birth, gender, nationality, passport details, contact information (email, phone, address).
  • Health & medical: relevant medical disclosures, allergies, medications, dietary requirements, and fitness information (required for high-altitude trekking safety).
  • Booking/payment: billing information, payment confirmations, invoices, travel preferences, and trek history.
  • Website use: IP address, device type, browser, cookies, and pages visited (for analytics and site performance).
  • Communications: emails, WhatsApp messages, or forms submitted through our website.

2. How We Use Your Information

  • To process bookings, payments, permits, and logistics for your trek.
  • To communicate pre-trip information, confirmations, safety notices, and updates.
  • To provide medical/safety support during treks (e.g., altitude monitoring, emergency evacuation coordination).
  • To comply with Tanzanian park authorities’ permit and reporting requirements.
  • To improve our services, website, and customer experience through analytics.
  • To send marketing emails/newsletters only if you have opted in. You may unsubscribe anytime.

3. Data Sharing & Third Parties

We only share your data where necessary:

  • Authorities: Tanzanian park authorities (Kilimanjaro National Park, TANAPA, NCAA) for permits and compliance.
  • Service partners: hotels, transfer companies, porters, and crew strictly for operational needs.
  • Payment providers: secure processing of card or bank transactions.

We do not sell, rent, or trade your personal data to marketers. Third-party providers are contractually required to protect your data according to applicable privacy laws.

4. Data Retention

We retain your data only as long as necessary for legal, operational, or safety purposes. Trek booking records (including medical disclosures) are securely stored for up to 5 years. Financial records are retained in accordance with Tanzanian tax law. You may request deletion earlier where legally permissible (§9).

5. Cookies & Tracking

Our website uses cookies for basic functionality, analytics (Google Analytics or equivalent), and performance monitoring. You can disable cookies in your browser, but some features may not work properly.

6. Security Measures

We use SSL encryption on our website, secure servers for booking data, and restricted internal access. While we take reasonable measures, no digital transmission or storage is 100% secure. We encourage clients to avoid sharing sensitive financial data over unsecured channels.

7. Minors

We do not knowingly collect information from persons under 18 without parental or guardian consent. Parents booking treks for minors must provide necessary data (e.g., health, age, emergency contacts) for safety compliance.

8. International Transfers

By using our services, you consent to the transfer of your personal data to Tanzania, where privacy laws may differ from those in your home country. We ensure reasonable safeguards for such transfers.

9. Your Rights

You may exercise the following rights by contacting us at info@scorpiontrekkingadventures.com:

  • Access a copy of your personal data.
  • Request correction of inaccurate or outdated data.
  • Request deletion of your data (where legally allowed).
  • Opt-out of marketing communications.
  • Restrict or object to certain processing activities.

10. Media & Photography

Photos and videos may be taken during treks for operational or promotional use. If you do not wish your image to appear in marketing, please inform us at the start of your trek. We respect and honor requests to exclude individuals from public-facing materials.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review those sites’ policies before providing personal data.

12. Updates to This Policy

We may update this Privacy Policy to reflect changes in law, operations, or services. Updates are effective when posted on this page with a revised “Last Updated” date. Material changes will be communicated via email where possible.

13. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact:

Scorpion Trekking Adventures
Arusha, Tanzania
Email: info@scorpiontrekkingadventures.com
Phone/WhatsApp: +255 744 635 541

Transparency matters: We are committed to protecting your data, honoring your rights, and ensuring that trekking with us is both safe and respectful — on the mountain and online.